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TERMS OF USE

 
 
GENERAL INFORMATION
Request for a quote placed by phone, fax or by the website before 12:00 p.m. CST will be quoted by the next business day. Orders will normally be ready within 5-7 business days (depending on order size) upon customers' approval of artwork and payment in full.
 
PRICES
Price brackets reflect total quantity ordered of one style. Quantities of different styles will be totaled separately. United Parcel Service or Fed Ex shipping charges include insurance plus a handling fee. Prices are subject to change without notice.
 
DESIGN PRICES
If artwork is not supplied camera-ready, there will be a $65.00/hour artist fee. Same fee applies to any custom designs where the artist has to design the artwork for the customer. If a custom logo (companies, clubs, etc.) is to be designed, a $250.00 minimum is charged. This fee includes a one-on-one with a designer, 3 sample logos to choose from and a copy of your logo saved to disc, which you can have (upon request).
 
MINIMUMS
Screen-printed clothing and signs have a minimum order requirement of 12. There are no minimum order requirements on cad cut (heat transfer) or embroidery.
 
TERMS & POLICIES
Our normal terms are prepaid but with prior credit approval we also use net 30 days. A Credit Application form is available upon request. We also accept Visa, MasterCard, Discover, American Express, check and money order. There is no surcharge or extra processing fees. There will be a $25.00 charge on any returned checks. **Any political work done must be prepaid regardless.
 
PAYMENT
Payment is required in full upon quote approval and order placement.
 
SAMPLES
Samples are available upon request at no charge to the customer. We reserve the right to substitute colors or sizes on samples.
 
RETURNS
Merchandise should be inspected carefully upon delivery. Merchandise should be inspected for quality, accuracy and damage during shipment. Any claims must be made in writing or by fax within ten days of receipt of order. No returns allowed without written notice and without authorization from Designer Graphics. Returns must be returned according to how they were received. No returns will be accepted on merchandise that is removed from original packaging.

**Authorized returns should be sent to:
Designer Graphics
Attn: Returns Dept.
120404 HWY. 155 South
Tyler, TX 75703
 
CUSTOMER SERVICE HOURS
Monday through Friday, 8:00 a.m. to 5:00 p.m. CST
 
NEED MORE INFORMATION?
Call Designer Graphics at (800) 325-7571 or in TX at (903) 581-0777 or you can email us.